07.
Returning goods/cancelling your contract – retail customers
You have the right to cancel the contract and receive a refund or an exchange for an alternative item( if that exists) within 30 days of the invoice date. The products must be returned undamaged, unused and complete, together with the relevant tags and packaging. You must inform us in writing of your desire to cancel within 14 working days starting from the day after the goods are delivered to you. The goods are your responsibility until they arrive here, so we suggest you obtain a free proof of postage when you send your parcel from a UK Post Office. If you have not returned the goods within 14 days of cancellation, or if you request it, we can collect the goods from you at your cost. If you ask us to arrange for a courier collection we are unable to specify the exact collection time and someone needs to be present when the courier comes. If we arrange a courier collection and you are not there we reserve the right to pass on the costs incurred to you. If you wish to cancel please email us or write to us at Living Zen Books, 11 Fairfield Gardens, Glastonbury BA6 9NH, UK. We will refund the total amount of money due to you within 30 days from the day on which we receive your notice of cancellation in writing (but usually much quicker than that). Refunds for returned goods will be made via the same method of payment as used to place the order. Make sure you include these details with your return: Your name, daytime telephone number and order number. It is helpful (but not necessary) if you let us know why you are returning the goods too. If you are exchanging goods, we will usually pay the postage for shipping a replacement item (check with us if you want to be certain).
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or if one or more of the goods you ordered was listed at an incorrect price due to an error. If we do cancel your contract we'll let you know by e-mail and will refund your payment as soon as possible.
We use PayPal for all transactions on this site. Once you have added your purchase and clicked to complete that purchase you will be taken to PayPal's secure site. In PayPal your purchase will be processed under the name of E-Sales (Jonathan Trapman).
Living Zen Books, as publishers of The Freedom Cycle books is founded and run by both Jonathan and Virve Trapman
The trading address of Living Zen Books is:
11 Fairfield Gardens
Glastonbury, Somerset
BA6 9NH
UK
For all queries and questions on either The Freedom Cycle editions, Living Zen Books or organising presentations, talks and readings by the author please contact us here
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08.
Wholesale Terms and Conditions
Living Zen Books as publisher of The Freedom Cycle books acts as the central wholesaler for the edition(s).
We welcome all trade enquiries and are happy to fulfil all orders as such. To place an initial request for order of the book please go to the wholesale page and download and fill out electronically (or in paper form to post us) the order form. After sending us the form or ordering through the Neilsen Online Order link, we shall contact you with cost and shipping as well as clarify any questions you may have.
We ship worldwide and endeavour to use the most proficient and affordable rates both domestically and internationally. If you prefer to use your own shipping agents we are happy to oblige. Please contact us prior to ordering.
Payment on first orders must be established and thereon in having established an account with us we accept 30 days from invoice date. All orders are processed through PayPal unless BACS or International transfers are preferred and set up.
We unfortunately cannot accept sale or return on any books. If for some reason you feel you have a case for that then do not hesitate to contact us for consideration.
We offer wholesalers a range of support and reward schemes enabling maximum publicity, marketing and sales. We also keep each wholesaler in whatever form they market, informed of the latest media and publicity the books are afforded, so these can be acted on individually. We also allow wholesalers the first option to actively market with us, if they so choose. More details on this as it develops.
The sale of goods from Living Zen Books is subject to United Kingdom jursiprudence and applicable laws and court judgment.
Wholesale/re-seller customers must contact us before returning goods.
The Distance Selling Regulations do not apply to Business/Wholesalers Customers.
Goods cannot be returned after 30 days from delivery under any circumstances. Goods are only returnable in the case of damage in transit. Such damage must be notified to us immediately on receipt of goods or within 48hrs.
If you are a business or if the goods are used wholly or in part for business purposes(resale, promotion etc) we will not be liable to you for any business loss including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability will be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For us performance time is not of the essence. If you have an approved credit account with us payment is due within 30 days of receipt of goods or as specified in the invoice. If payment is not received within 30 days of the date of our invoice we may charge interest for late payment calculated daily at 6% above NatWest Bank base rate both before and after judgement.
