How we lay out our Terms and Conditions with you
We use details you give us, either in purchase, subscription or query, purely for answering you, delivering your purchases and fulfillment of the same. We do not store your information, unless you have either bought from us or asked to be kept in touch with us. If you wish to cancel, your details you have lodged (email, name etc) at any time then contact us here or from any page point and we shall do that.
When you leave our site, we cannot be responsible for anything that links from our site provides.
The Freedom Cycle.com is not responsible for any loss, legal suffering, injury in whatever form or loss of data that might ensue from technological failure, downtime or server errors. The visitor arrives at this site and their time spent investigating is at their sole responsibility and outcome. We try to make the experience as pleasant as possible. If any page or link does not work please contact us and we will endeavour to rectify the situation or at least inform you of our findings.
In order to comply with the European Union (EU) Directive on Distance Selling, you must agree to our T&Cs before your order can be processed. By submitting your order, you are acknowledging that you have read and agreed to our T&Cs. They govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. As a consumer you may have other statutory rights granted by law which are not affected by these T&Cs. Our T&Cs are modelled on those recommended by the fair web trade organisation Safebuy.
By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for purposes other than those stated in our Privacy statement without asking your first. If you’d like your details to be removed from our system, email us and we'll do so promptly. We’re not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your payment will be taken prior to sending the goods ordered - usually within 24 to 48 hours of the goods being ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted (for example if we accidentally sell at below our cost price). You can choose to be invoiced in pounds sterling £, Euros € or US Dollars $.
You'll receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are sent by post to your address or sent with the goods. If we are unable to fulfil part or all of your order (due to having sold out for example), or if there is an error in your order, we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfil we will immediately refund you by the same method you paid us.
The prices shown on the product pages do not include VAT, we are not VAT registered and in any case books are at 0% currently. If you live outside the EU you are responsible for any local taxes & duties charged in your country. There are no local taxes or duties in the EU.
We aim to supply top quality goods, which are completely free from defects in materials and workmanship, but we ask that you inspect your goods for defects or damage once you receive them. If it looks like there might be something wrong with your products, please notify us as soon as possible, so that we can arrange for their collection at no cost to you. If you choose to post damaged items back to us yourself we’ll refund standard postage costs, but not special delivery services. Damages and shortages must be notified within 14 working days of delivery (or within a reasonable time after discovery of the problem). Please be sure to retain all documents and packaging. You’re entitled to reject the goods and receive a full refund, or have the damaged goods replaced free of charge. If you tell us about a problem after 14 days after delivery (or after a reasonable time of discovery) we’re entitled to either replace the goods free of charge or give you a refund.
You can track most orders online using the tracking number sent to you by email when your order is shipped. Please let us know as soon as possible if your order hasn't been delivered.
Delivery times quoted are for guidance only and are not guaranteed (unless specifically described as such). As we're sure you know, nothing is 100% (especially when it involves the roads), and very occasionally the 'next day' service isn't. Generally, however, there's no problem and your order will arrive as planned.
In the UK, parcels sent via courier usually take 1-3 working days from the date of despatch to arrive. Please inform us within 21 days of placing your order if the goods have not been delivered. Although we may still be able to trace your items after this time we will not consider claims for lost items after this period. Parcels sent via Royal Mail usually take 2-5 working days from the date of despatch to arrive. If your package has not turned up after this time, and you have not received a card, it is often worth checking with your local mail delivery office in case they are holding it for you (for example if it does not fit through your letterbox).
We are obliged to wait 15 working days (3 weeks) from the date of despatch for orders to the UK and Europe before the postal service will acknowledge a missing item as lost. For all other destination this extends to 20 working days (4 weeks). If your parcel does get lost in the post, we will reship or refund after this time period.
We can't be responsible for lost parcels if you enter an incorrect delivery address on your order. Please check your order carefully before you submit it. If you do spot an error let us know as soon as possible so that we can do our best to rectify it.
You have the right to cancel the contract and receive a refund or an exchange for an alternative item( if that exists) within 30 days of the invoice date. The products must be returned undamaged, unused and complete, together with the relevant tags and packaging. You must inform us in writing of your desire to cancel within 14 working days starting from the day after the goods are delivered to you. The goods are your responsibility until they arrive here, so we suggest you obtain a free proof of postage when you send your parcel from a UK Post Office. If you have not returned the goods within 14 days of cancellation, or if you request it, we can collect the goods from you at your cost. If you ask us to arrange for a courier collection we are unable to specify the exact collection time and someone needs to be present when the courier comes. If we arrange a courier collection and you are not there we reserve the right to pass on the costs incurred to you. If you wish to cancel please email us or write to us at Living Zen Books, 11 Fairfield Gardens, Glastonbury BA6 9NH, UK. We will refund the total amount of money due to you within 30 days from the day on which we receive your notice of cancellation in writing (but usually much quicker than that). Refunds for returned goods will be made via the same method of payment as used to place the order. Make sure you include these details with your return: Your name, daytime telephone number and order number. It is helpful (but not necessary) if you let us know why you are returning the goods too. If you are exchanging goods, we will usually pay the postage for shipping a replacement item (check with us if you want to be certain).
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or if one or more of the goods you ordered was listed at an incorrect price due to an error. If we do cancel your contract we'll let you know by e-mail and will refund your payment as soon as possible. We use PayPal for all transactions on this site. Once you have added your purchase and clicked to complete that purchase you will be taken to PayPal's secure site. In PayPal your purchase will be processed under the name of E-Sales (Jonathan Trapman).
Living Zen Books, as publishers of The Freedom Cycle books is founded and run by both Jonathan and Virve Trapman
The trading address of Living Zen Books is:
11 Fairfield Gardens
BA6 9NH UK
For all queries and questions on either The Freedom Cycle editions, Living Zen Books or organising presentations, talks and readings by the author please contact us here
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Living Zen Books as publisher of The Freedom Cycle books acts as the central wholesaler for the edition(s).
We welcome all trade enquiries and are happy to fulfil all orders as such. To place an initial request for order of the book please go to the wholesale page and download and fill out electronically (or in paper form to post us) the order form. After sending us the form or ordering through the Neilsen Online Order link, we shall contact you with cost and shipping as well as clarify any questions you may have.
We ship worldwide and endeavour to use the most proficient and affordable rates both domestically and internationally. If you prefer to use your own shipping agents we are happy to oblige. Please contact us prior to ordering.
Payment on first orders must be established and thereon in having established an account with us we accept 30 days from invoice date. All orders are processed through PayPal unless BACS or International transfers are preferred and set up.
We unfortunately cannot accept sale or return on any books. If for some reason you feel you have a case for that then do not hesitate to contact us for consideration.
We offer wholesalers a range of support and reward schemes enabling maximum publicity, marketing and sales. We also keep each wholesaler in whatever form they market, informed of the latest media and publicity the books are afforded, so these can be acted on individually. We also allow wholesalers the first option to actively market with us, if they so choose. More details on this as it develops.
The sale of goods from Living Zen Books is subject to United Kingdom jursiprudence and applicable laws and court judgment. Wholesale/re-seller customers must contact us before returning goods.
The Distance Selling Regulations do not apply to Business/Wholesalers Customers.
Goods cannot be returned after 30 days from delivery under any circumstances. Goods are only returnable in the case of damage in transit. Such damage must be notified to us immediately on receipt of goods or within 48hrs.
If you are a business or if the goods are used wholly or in part for business purposes(resale, promotion etc) we will not be liable to you for any business loss including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability will be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For us performance time is not of the essence. If you have an approved credit account with us payment is due within 30 days of receipt of goods or as specified in the invoice. If payment is not received within 30 days of the date of our invoice we may charge interest for late payment calculated daily at 6% above NatWest Bank base rate both before and after judgement.